Michigan Nursing Home Administrator (NHA) Practice Exam

Within how many days must a home deliver a written report to the complainant following the receipt of a complaint?

1. 15

2. 20

3. 30

4. 45

The correct answer is: 30

The correct timeframe for a nursing home to deliver a written report to the complainant following the receipt of a complaint is 30 days. This requirement is in place to ensure transparency and to address concerns in a timely manner. It allows the facility to thoroughly investigate the complaint and respond adequately, while also keeping the complainant informed of the status and outcome of their grievance. Choosing 30 days aligns with regulatory standards that aim to protect the rights of residents and their families by promoting accountability and responsiveness from nursing home administrators. Timely communication is crucial in fostering trust and ensuring that issues are resolved effectively within the care environment. In contrast, shorter timeframes like 15 or 20 days may not provide sufficient time for a proper investigation, leading to incomplete or unsatisfactory responses. A longer timeframe, such as 45 days, could delay resolution and potentially exacerbate the issue being reported. Thus, adhering to the 30-day guideline strikes a balance between thoroughness and promptness in addressing complaints in nursing facilities.