Michigan Nursing Home Administrator (NHA) Practice Exam

Which of the following is NOT an aspect covered under the complaint procedure policy?

1. Investigation

2. Adjudication

3. Resolution

4. Initiation

The correct answer is: Adjudication

The correct answer points to the aspect that is not typically covered under the complaint procedure policy. In most complaint procedures, the first steps include initiation of a complaint by the aggrieved party, followed by an investigation to gather facts and evidence related to the complaint. Once the investigation is complete, the next logical step would be the resolution, where decisions are made based on the findings. Adjudication, while it may be part of a legal or formal dispute resolution process, is not always included within the standard complaint procedures of many organizations, especially in non-legal contexts. This term often refers to a formal judgment or decision being rendered by a competent authority or body, commonly seen in court or formal arbitration settings. Therefore, it is not a standard aspect of a complaint procedure policy, which focuses more on how complaints are initiated, investigated, and resolved internally.