Michigan Nursing Home Administrator (NHA) Practice Exam

What must a licensee conspicuously post related to patient complaints?

1. A list of patient rights

2. A current license

3. A description of complaint procedures

4. A list of available treatments

The correct answer is: A description of complaint procedures

A licensee is required to conspicuously post a description of complaint procedures to ensure that residents and their families are well-informed about how to express their concerns or grievances. This transparency is vital in a healthcare setting, as it empowers patients and their relatives to seek resolutions to any issues they might encounter during their stay. Having clear and accessible complaint procedures posted promotes an environment of trust and accountability within the facility, allowing for timely responses to concerns and enhancing overall patient satisfaction. Posting a description of complaint procedures also aligns with regulatory expectations and contributes to adherence to best practices in elder care. Such measures are essential for safeguarding the rights and welfare of residents, as they inform them about the appropriate channels for reporting issues, thus encouraging resident engagement and participation in their care environment.