Michigan Nursing Home Administrator (NHA) Practice Exam

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For how many years must homes maintain written complaints filed under their complaint procedure?

  1. 1 year

  2. 2 years

  3. 3 years

  4. 5 years

The correct answer is: 3 years

Homes are required to maintain written complaints filed under their complaint procedure for a minimum of three years. This regulation ensures that facilities have a documented history of complaints, which can be crucial for assessing the quality of care and addressing any patterns of behavior that may arise. Keeping records for this duration allows for thorough reviews during inspections and audits, helping to ensure compliance with state regulations and promote accountability within the facility. This timeframe strikes a balance between being long enough to capture trends in complaints while not being overly burdensome on the facilities in terms of record-keeping.

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