Michigan Nursing Home Administrator (NHA) Practice Exam

At what times must a copy of the complaint form be provided to the resident?

1. Upon admission only

2. Upon admission and per request

3. Upon request only

4. Upon discharge

The correct answer is: Upon admission and per request

Providing a copy of the complaint form upon admission and upon request aligns with the rights of residents in long-term care facilities. This ensures that residents are informed of their rights and have access to the necessary tools to express any grievances they may have, which is a fundamental aspect of resident-centered care. Ensuring residents receive the complaint form upon admission helps to establish transparency and allows them to understand the protocols in place for addressing their concerns right from the start of their stay. Additionally, offering the form upon request reinforces the importance of residents' autonomy, enabling them to access the complaint mechanism whenever they feel the need, fostering a culture of open communication and trust within the facility. This practice not only meets regulatory requirements but also promotes a positive environment where residents feel empowered to voice their concerns, ultimately contributing to improved quality of care and resident satisfaction.