Michigan Nursing Home Administrator (NHA) Practice Exam

All complaints must be investigated within how many days following receipt?

1. 10

2. 15

3. 20

4. 30

The correct answer is: 15

The correct timeframe for investigating complaints is established by regulatory guidelines that aim to ensure timely resolutions and maintain the welfare of residents in nursing facilities. An investigation must be initiated within 15 days of receiving a complaint to ensure that issues are addressed promptly while still allowing for a thorough examination of the circumstances. This requirement is crucial because it reflects a commitment to maintaining quality care and safeguarding residents' rights. Timely investigations are essential for addressing grievances that may affect the safety, health, or dignity of residents. By stipulating a 15-day timeframe, the regulation balances the need for urgency with the necessity to gather comprehensive information and involve necessary stakeholders effectively. In this context, options that propose shorter or longer timeframes do not align with regulatory standards, illustrating the importance of adhering to established timelines to promote accountability within nursing home operations.